Search Claims

Login to research claims, track co-insurance amounts paid by you/your family, and view explanations of benefits.

Please note: your username is your member ID number which can be found on your Generali insurance ID card. Your password for initial sign-in is your 8 digit date of birth (MMDDYYYY).

For assistance with your login, please contact the Global Service Centre.

Find a Doctor or Hospital

All around the world you are free to seek care from the provider of your choice.

Search our data for providers located Worldwide excluding the United States or for providers located in the United States Only

Note: restrictions apply for care within the United States, please refer to your policy document to ensure you have coverage in the United States.

Collect Phone
Within North America: 1 905-532-3648
Outside North America: 001 905-532-3648

Toll Free
Select the country where you are located:
Dialing Instructions: Select a country

Fax Numbers
To submit a pre-authorisation or any medical management documentation: +1 905 669 2524
To submit your claim or any claims related documentation: +1 905 762 5194
Medical management team for an upcoming medical appointment:
Claims Submission:
Claims, Benefit or General Inquiry:

Mailing Address
Generali Assistance and Service Centre
PO Box 306, 266 Elmwood Avenue
Buffalo, NY 14222 USA
Generali Mobile Health Instructional Videos
Generali Mobile Website and Provider Search
Generali Member Portal – How to log in for the first time
Generali Member Portal – How to navigate the portal
Generali Member Portal – How to submit claims online
All questions and comments can be submitted to

Appeals Process

We aim to provide a helpful and efficient service; however, if you have a complaint, an appeal or a concern about any aspect of the service you have received please click here for submission details.

Legal Notice