Search Claims

Login to research claims, track co-insurance amounts paid by you/your family, and view explanations of benefits.

Please note: your username is your member ID number which can be found on your Generali insurance ID card. Your password for initial sign-in is your 8 digit date of birth (MMDDYYYY).

For assistance with your login, please contact the Global Service Centre.

Find a Doctor or Hospital

You are free to seek care from the provider of your choice.

For a listing of providers who will accept direct billing in Russia and the select CIS and Eastern European countries identified on this page, you can visit the AP-Companies Provider Portal at
Login E-mail: and Password: uDpVZX6y.

NOTE: When visiting one of these providers, please ensure you present you Regional Network Access Card in addition to your Generali Member ID card. You can download a Regional Network Access Card from the Online ID Card section on the secure web portal.

Tools for our Members

Working with AP Companies

Frequently Asked Questions

Forms Resources

Adobe Reader - Please ensure you have the most current version of either the PC or MAC Adobe Reader

Member Portal Overview & Instructions

Wire Transfer Information

Appeals Process

We aim to provide a helpful and efficient service; however, if you have a complaint, an appeal or a concern about any aspect of the service you have received please click here for submission details.

Assistance in RUSSIA and SELECT EUROPEAN countries

AP-Companies Global Solutions Ltd. is the regional service centre for Russia and select CIS and Eastern European countries with offices located in Russia (Moscow) and Ukraine (Odessa).

NOTE: You should contact AP Companies when requiring assistance in one of the countries listed below AND if your primary country of residence is also one of the countries listed below:

Armenia Hungary Russia
Belarus Kazakhstan Serbia
Bosnia Kosovo Slovakia
Bulgaria Latvia Slovenia
Croatia Lithuania Spain
Cyprus Macedonia Tadjikistan
Czech Republic Poland Ukraine
Estonia Romania Uzbekistan

If your country of residence is not on this list or you require care outside of these countries, please click here.

This regional office will be available to assist you with your healthcare needs including but not limited to:
  • 24/7/365 multi-lingual assistance centre
  • Coordination of direct billing when accessing an in-network provider
  • Pre-authorisation of required services
  • Assistance if you have been hospitalized
  • Claims submission and reimbursement

How to Contact AP-Companies
Regional Service Centre


+ 7 (495) 640 18 08

Fax Number

+ 7 (495) 989 11 30


Claims Mailing Address
In Russia
Attention: Claims Department
1 Zagorognoye Shosse
117152 Moscow, Russia
Outside of Russia
C/O Spring
MOW/MOW 16750
PO Box 66, Hounslow, TW5 9RT
United Kingdom

Legal Notice